After-Sales Service Policies

AGL guarantees that, subject to the following conditions, Return & Refund Service, Replacement Service and Warranty Repair Service can be requested. Please contact AGL or your authorized AGL dealer for more details. You will be required to fill out a repair form, which should be sent to us along with the to-be-repaired unit.

You can request Return & Refund Service:

√ Within seven (7) calendar days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.

√ Within seven (7) calendar days of receiving a product if the product has a manufacturing defect.

Return & Refund Service will not be provided where:

× It is requested beyond seven (7) calendars days of receiving a product.

× A product sent to AGL for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.

× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.

× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.

× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.

× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.

× A product is not delivered to AGL within seven (7) calendar days after Return & Refund Service confirmation is sent from AGL.

× Other circumstances stated in this policy.

You can request Replacement Service:

√ Within fifteen (15) calendar days of receiving the product if the product has sustained a substantial damage in transit, provided always that the damage proof issued by the carrier can be provided to AGL.

√ Within fifteen (15) calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects.

√ Within fifteen (15) calendar days of receiving the product if the product suffers performance failure.

What to do Before Obtaining After-sales Service

Before obtaining after-sales service, the following steps must be taken:

√ Follow the procedures specified by AGL as shown in the “AGL General After-Sales Service Flow” part.

√ Backup all data contained on your product’s SD card.

√ Except for flight logs, remove all data, including confidential information, proprietary information and personal information, from the product. Or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law. AGL shall not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for warranty service.

√ Provide AGL with all system passwords, if necessary.

√ Provide AGL with sufficient and safe access to your product, so AGL can provide service as needed.

√ Remove all additional parts, alterations, and attachments not covered under warranty.

√ Ensure that the product or part is free of any legal restrictions that prevent its replacement.

√ If you are not the owner of a product or part, obtain authorization from the owner for AGL to provide warranty service.